Terms & Conditions

Last updated: July 12, 2026

Please read these Terms & Conditions ("Terms") carefully before using CallKaro AI's website and services (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Who We Are

CallKaro AI provides AI-powered voice agents that answer, place, and manage phone calls for businesses, along with related dashboards, analytics, and integrations.

2. Eligibility and Accounts

You must be at least 18 years old and able to form a binding contract to use the Service. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at hello@callkaro.ai if you suspect unauthorized use.

3. Description of Service

CallKaro AI licenses access to its software platform on a subscription basis. Features, call minutes, number of agents, and integrations available to you depend on your selected plan. We may modify, add, or remove features at our discretion, with reasonable notice for material changes.

4. Acceptable Use

You agree not to use the Service to:

• Place unsolicited, fraudulent, deceptive, or harassing calls, or violate applicable telemarketing, robocalling, or do-not-call regulations (including TRAI regulations in India, TCPA in the United States, or equivalent laws elsewhere).
• Transmit unlawful, defamatory, obscene, or infringing content.
• Attempt to reverse-engineer, resell, or white-label the Service without our written consent.
• Interfere with or disrupt the integrity or performance of the Service.
• Use the Service to collect personal data unlawfully or without appropriate consent from call participants.

We may suspend or terminate accounts that violate this section without prior notice.

5. Your Content and Data

You retain ownership of the scripts, knowledge base content, call data, and other materials you upload or generate through the Service ("Customer Data"). You grant CallKaro AI a limited license to use Customer Data to provide, maintain, and improve the Service. You represent that you have all rights and consents necessary to provide Customer Data to us, including consents required to record and process calls.

6. Fees and Payment

Subscription fees are billed in advance on a recurring basis (monthly or annually, as selected) unless otherwise agreed in writing. Call minutes, phone numbers, and add-ons may be billed based on usage. All fees are exclusive of applicable taxes unless stated otherwise. Failure to pay may result in suspension or termination of your account. See our Return & Refund Policy for details on refunds.

7. Intellectual Property

The Service, including all software, models, designs, and trademarks, is owned by CallKaro AI and its licensors. These Terms do not grant you any rights to our intellectual property except the limited right to use the Service as permitted herein.

8. Third-Party Services

The Service may integrate with third-party tools (e.g. CRMs, calendars, telephony carriers, voice technology providers). We are not responsible for the availability, accuracy, or practices of third-party services, which are governed by their own terms.

9. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that the Service will be uninterrupted, error-free, or that AI-generated responses will always be accurate.

10. Limitation of Liability

To the maximum extent permitted by law, CallKaro AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising from your use of the Service. Our total liability for any claim arising out of these Terms shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

11. Indemnification

You agree to indemnify and hold CallKaro AI harmless from any claims, damages, or expenses arising from your use of the Service, your Customer Data, or your violation of these Terms or applicable law.

12. Termination

You may cancel your subscription at any time through your account settings or by contacting us. We may suspend or terminate your access to the Service for breach of these Terms, non-payment, or as required by law. Upon termination, your right to use the Service ceases immediately; certain provisions of these Terms (including Sections 7, 9, 10, and 11) survive termination.

13. Governing Law

These Terms are governed by the laws of India, without regard to conflict of law principles. Any disputes shall be subject to the exclusive jurisdiction of the courts of Bengaluru, Karnataka, India.

14. Changes to These Terms

We may update these Terms from time to time. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms. Material changes will be communicated via email or an in-product notice.

15. Contact Us

Questions about these Terms can be sent to hello@callkaro.ai.