Return & Refund Policy

1. Overview

At CallKaro AI, we strive to provide exceptional service and customer satisfaction. This policy outlines our refund and return procedures for our AI-powered call handling services.

2. Service Nature

CallKaro AI provides digital services including:

• AI receptionist services
• Call management and routing
• Analytics and reporting
• CRM integration services
• Call transcription services

As these are digital services, traditional "returns" do not apply. However, we offer refunds under specific circumstances.

3. Refund Eligibility

Refunds may be issued in the following circumstances:

• Service Unavailability: If our service is unavailable for more than 24 hours due to technical issues on our end
• Billing Errors: If you were charged incorrectly or double-charged
• Service Cancellation: Within 7 days of initial purchase, if service hasn't been used
• Quality Issues: If service quality significantly differs from what was advertised

4. Non-Refundable Items

The following are not eligible for refunds:

• Services that have been actively used for more than 7 days
• Custom integration work that has been completed
• Training sessions that have been conducted
• Setup fees for custom configurations
• Services cancelled due to policy violations

5. Refund Process

To request a refund:

1. Contact our support team at abhinav@callkaro.ai
2. Provide your account details and reason for refund
3. Include any relevant documentation or screenshots
4. Our team will review your request within 3-5 business days
5. If approved, refund will be processed and credited within 7-10 business days

6. Refund Methods

Refunds will be issued through the original payment method:

• Credit/Debit cards: 7-10 business days
• Bank transfers: 3-5 business days
• Digital wallets: 1-3 business days

7. Partial Refunds

In some cases, partial refunds may be issued:

• Pro-rated refunds for unused service periods
• Refunds for specific features that are not working
• Compensation for service interruptions

8. Cancellation Policy

You may cancel your service at any time:

• No cancellation fees
• Service will continue until the end of your current billing period
• No refunds for unused time unless within 7-day window
• Data will be retained for 30 days after cancellation

9. Dispute Resolution

If you disagree with a refund decision:

• Contact our customer service team for review
• Provide additional documentation if needed
• Escalation to management if necessary
• Final decision rests with CallKaro AI management

10. Contact Information

For refund requests or questions about this policy:

• Email: abhinav@callkaro.ai
• Phone: +91-7076118777
• Address: A-67, XU-3, Greater Noida - 201312
• Response Time: 24-48 hours

11. Policy Updates

This refund policy may be updated periodically. We will notify users of any significant changes via email or through our website. Continued use of our services constitutes acceptance of the updated policy.