Return & Refund Policy

Last updated: July 12, 2026

This Return & Refund Policy explains how refunds work for CallKaro AI subscriptions and usage-based charges. It should be read together with our Terms & Conditions.

1. Subscription Plans

CallKaro AI subscriptions are billed in advance on a monthly or annual basis, depending on the plan you choose. Subscription fees are non-refundable except as described in this policy.

2. Free Trial and Cancellations

If your plan includes a free trial, you can cancel at any time before the trial ends without being charged. Once a paid subscription begins, you can cancel anytime through your account settings or by emailing hello@callkaro.ai; cancellation stops future billing but does not refund the current billing period unless required by law.

3. Monthly Plans

Monthly subscription fees are non-refundable once the billing period has started. If you cancel mid-cycle, you will retain access to the Service until the end of the current billing period.

4. Annual Plans

If you are on an annual plan, you may request a prorated refund for the unused portion of your subscription within 14 days of the most recent annual renewal charge. After 14 days, annual fees are non-refundable, though you will retain access for the remainder of the paid term.

5. Call Minutes and Usage-Based Charges

Call minutes, phone number rentals, and other usage-based charges are billed based on actual consumption and are non-refundable once used. Unused prepaid call minutes tied to a cancelled account are non-refundable unless required by applicable law.

6. Billing Errors

If you believe you were charged in error (e.g. duplicate charge, incorrect amount), contact us at hello@callkaro.ai within 30 days of the charge. We will investigate and, where an error is confirmed, issue a full refund of the incorrect amount.

7. Service Issues

If a verified, sustained outage or defect on our end prevented you from using a material part of the Service, contact our support team. We will review the issue and may issue a partial credit or refund at our discretion, proportional to the impact.

8. How Refunds Are Processed

Approved refunds are issued to the original payment method within 7-10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

9. Non-Refundable Items

The following are not eligible for refunds under any circumstances:

• Charges for services already rendered or call minutes already used.
• Fees for third-party integrations, phone numbers, or add-ons once provisioned, except where the third party's own policy allows a refund.
• Accounts terminated for violation of our Terms & Conditions or Acceptable Use provisions.

10. How to Request a Refund

To request a refund, email hello@callkaro.ai with your account details, invoice number, and the reason for your request. We aim to respond within 3 business days.

11. Changes to This Policy

We may update this Return & Refund Policy from time to time. The updated version will be posted on this page along with a revised "Last updated" date.

12. Contact Us

For any questions about this policy, reach out to hello@callkaro.ai or write to us at our Bengaluru office: Koramangala, 5th Block, Bengaluru, KA 560095, India.