Privacy Policy

Last updated: July 12, 2026

CallKaro AI ("CallKaro AI," "we," "us," or "our") provides AI voice agent software that helps businesses answer, place, and manage phone calls. This Privacy Policy explains what personal data we collect, how we use it, and the choices you have.

1. Information We Collect

Information you provide

• Account details: name, email, phone number, company name, and billing information when you sign up or contact us.
• Call configuration data: scripts, knowledge base documents, and business information you upload to train your AI voice agent.
• Support communications: anything you send us via email, chat, or our contact form.

Information collected automatically

• Call data: call recordings, transcripts, call metadata (duration, timestamp, outcome, disposition), and caller phone numbers processed through our platform on your behalf.
• Usage data: pages visited, features used, and general analytics collected via cookies and similar technologies.
• Device and log data: IP address, browser type, and device identifiers.

Information from third parties

• Voice synthesis and speech-to-text providers that process audio to power the agent.
• Payment processors that confirm successful transactions.
• Integration partners (CRMs, calendars, telephony providers) you choose to connect.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the CallKaro AI platform, including running your voice agents and placing/receiving calls.
• Process payments and manage your subscription.
• Improve our AI models, call quality, and product features using aggregated or de-identified data.
• Send you service updates, security alerts, and administrative messages.
• Detect, prevent, and address fraud, abuse, or violations of our Terms & Conditions.
• Comply with legal obligations, including telecom and data protection regulations.

3. How We Share Your Information

We do not sell your personal data. We may share information with:

• Sub-processors and vendors who help us operate the service (e.g. cloud hosting, voice synthesis, telephony carriers, payment processors), bound by confidentiality and data protection obligations.
• Integration partners you explicitly connect to your account.
• Law enforcement or regulators when required by law, or to protect the rights, property, or safety of CallKaro AI, our customers, or the public.
• A successor entity in the event of a merger, acquisition, or sale of assets.

4. Call Recordings and Transcripts

Calls placed or received through CallKaro AI may be recorded and transcribed to power the AI agent, generate analytics, and improve call quality. You are responsible for providing any legally required notice or consent to call participants under the laws applicable to your business and the jurisdictions in which you operate.

5. Data Retention

We retain personal data, call recordings, and transcripts for as long as your account is active or as needed to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements. You can request deletion of your data as described in Section 7.

6. Data Security

We use industry-standard technical and organizational safeguards, including encryption in transit and at rest, access controls, and regular security reviews, to protect your data. No system is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to access, correct, export, or delete your personal data, or to object to or restrict certain processing. Indian residents have rights under the Digital Personal Data Protection Act, 2023. To exercise these rights, contact us at hello@callkaro.ai.

8. Cookies

We use cookies and similar technologies to keep you signed in, remember preferences, and understand how our website is used. You can control cookies through your browser settings.

9. International Transfers

Your information may be processed in countries other than your own, including India, where our servers and vendors operate. We take steps to ensure appropriate safeguards are in place for such transfers.

10. Children's Privacy

CallKaro AI is not directed at individuals under 18, and we do not knowingly collect personal data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the "Last updated" date above. Material changes will be communicated via email or an in-product notice.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact us at hello@callkaro.ai or write to us at our Bengaluru office: Koramangala, 5th Block, Bengaluru, KA 560095, India.