A logistics operator automates delivery status calls during peak demand
Status Updates
The client
A regional logistics operator handling delivery surges during sales events and seasonal demand.
The challenge
Customers called support to ask for delivery status, address confirmation, and next delivery attempts. Agents were spending too much time on repetitive updates.
What CallKaro AI did
CallKaro AI triggered outbound calls from shipment events. The agent shared delivery status, confirmed availability, captured address corrections, and marked cases needing human review.
The result
The system handled roughly 9,000 status calls per week during peak periods. Support pressure dropped while customers received clearer proactive updates.
“Peak days used to flood support with the same question. Now customers get a call before they need to ask.”
Vikram Sethi
Operations Head